Manufacturer's Warrantee: No refunds, exchanges only. If you ordered the item in error and we agree to take the item back at our discretion in a unopened box only!!! there is a 15% restocking fee. If the box has been opened there are no refunds.

The Manufacturer warranty is as follows, and extends ONLY to the original USA user of the equipment and is limited to the purchase price of each part. This warrantee only covers USA buyers and does not extend to non-USA buyers. Non-USA buyers should contact the manufacturer directly about any warrantee coverage or claim in their country. Manufacturer(s) warrant products against defects in materials or workmanship as follows:

LABOR: For a period of one (1) year from the original date of purchase, if manufacturer determines that the equipment is defective subject to the limitations of this warranty, manufacturer will replace or repair it at no charge for labor. Manufacturer warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period.

PARTS: For a period of one (1) year from the original date of purchase, Manufacturer will supply, at no charge, new or rebuilt replacement parts in exchange for parts manufacturer determines are defective subject to the limitations of this warranty. Manufacturer warrants any such replacement parts against defects in materials or workmanship for the remaining portion of the original warranty period. (Note: "Parts" may include the antenna assembly, receiver, LNBF, remote control, or antenna mounting hardware. It does NOT include other parts purchased separately.)

This warranty "does not cover" installation of the system. If applicable, such installation will be warranted under a separate installation agreement.
This warranty "does not cover" consumer instruction, physical set up or adjustment of any consumer electronic equipment, remote control batteries, signal reception problems, loss of use of the equipment, or unused programming charges due to equipment malfunction.
This warranty "does not cover" cosmetic damage, damage due to lightning, electrical surges, fire, flood, or other acts of God, accident, misuse, abuse, repair or alteration by other than our factory service, negligence, or improper or neglected maintenance.

When you buy a receiver from us, your receiver will be sent to you with the latest software and firmware from the manufacturer. 3rd party software are not supported by us or the manufacturer and if used it will void the equipment manufacturer's warranty. Note that the software is incompatible across various models. If you upload the wrong software and create a problem with the receiver, this will not only void your warrantee and but may make your receiver inoperable. It may require service which is not covered under the warranty. File transfers errors are entirely your responsibility and we are not responsible for any receivers problems as a result of that. To avoid invaliding your warranty, contact your dealer to have a factory trained technician upload software to your receiver. Only official software and upgrades available from the manufacturer's can be used with your receiver. Under no circumstances, should any other software be used with a receiver.

All satellite dishes purchased through this site are non-refundable. We will only replace defective parts. The reason for this is we only want to retail "new" product to our customers and we do not want any opened item stock.

This warranty "does not cover" equipment sold AS IS, or WITH ALL FAULTS, auction sales, equipment removal or reinstallation, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor equipment purchased, serviced, or operated by other dealers.

IMPORTANT NOTICE